Shipping policy

At jsonsweden.com, we strive to process and dispatch your orders as quickly and safely as possible.

1. Order Processing & Dispatch

  • Standard Products & Fly Tying Systems: Normally dispatched immediately after payment authorization.
  • Stockouts: If high demand causes a temporary stockout of certain items (e.g., finished flies), items will be dispatched as soon as they are back in stock.
  • Order Authorization: Orders are processed once payment is authorized by Shopify Payments or Klarna.

2. Shipping Rates & Free Shipping Thresholds

Shipping fees are calculated based on the destination, weight, and dimensions of your order, and are clearly displayed at checkout before you complete your purchase.

We offer Free Standard Shipping on orders reaching the following order values:

  • Sweden:  Orders over 599 SEK
  • Denmark & Finland: Orders over 699 SEK
  • European Union (excl. Denmark & Finland): Orders over 1 299 SEK
  • Norway: Orders over 1 399 SEK
  • United Kingdom: Orders over £169.99 GBP
  • Rest of the World: Orders over 2 239 SEK

Note: For orders below these thresholds, standard shipping fees apply and will be calculated at checkout based on your delivery address.

3. Customs, Taxes & Duties (Non-EU Orders)

  • Orders Outside the EU (including UK & Norway): For orders shipped to countries outside the European Union, the recipient is solely responsible for any local import VAT, customs duties, and handling fees levied by local customs or the carrier upon arrival.
  • United Kingdom Orders: VAT and carrier handling fees will be collected by the carrier or customs authority before the package is released to the recipient.

4. Business Orders (B2B within EU)

Registered businesses outside Sweden but within the EU will not be charged Swedish VAT, provided a valid EU VAT number is supplied at checkout. Deliveries are strictly made to the company's officially registered business address.

5. Damaged Packages in Transit

  • Visible Damage: If you notice outer packaging damage upon delivery, we kindly ask you to report it directly to the carrier/service point if possible and contact our support at info@jsonsweden.com.
  • Concealed Damage: Damaged products inside an intact box must be reported to our customer service within a reasonable timeframe after discovery.

6. Unclaimed Packages

Packages that are refused or left unclaimed at a pick-up point will be charged a fee of 395 SEK (incl. VAT) to cover the costs of round-trip shipping, handling, and administration. Custom-made or special-ordered products will be charged in full.